Personel Data Protection

Information Text on the Processing of Personal Data

Your personal data, within the scope of the Personal Data Protection Law No. 6698 ("Law"), will be processed by Saytur Car Rental (Kayseri Car Rental) as the Data Controller, in accordance with the law and principles of honesty, as explained below.

1. Purpose and Legal Basis of Processing Personal Data:

Your personal data may be processed in accordance with the basic principles and data processing conditions regulated in the Law, by taking all necessary data security measures, and in line with the detailed purposes and legal bases of personal data processing stated below.
      Personal data processed for the purpose of conducting Vehicle Rental, Pre-Reservation, and Order processes, processing cancellation requests, determining rental conditions and fees, carrying out invoicing activities, creating appointments, providing quotations, providing ETC (Electronic Toll Collection) services, vehicle rental insurances according to your request, accident and damage management, and providing additional services, providing towing and roadside assistance in case of breakdown and accident, and carrying out after-sales support services; based on the condition that processing of personal data belonging to the parties of the contract is necessary, directly related to the establishment and performance of the contract, in accordance with Article 5(2)(c) of the Law;

 Personal data processed for the purpose of reporting to authorized institutions for the fulfillment of obligations arising from laws and related regulations, performing the obligations of providing information and documents, conducting identity verification, and recording communication; based on the condition that data processing is mandatory for the data controller to fulfill its legal obligations, in accordance with Article 5(2)(ç) of the Law.

The personal data processed for the purpose of exercising the right of withdrawal, collecting fees for provided services, making refunds, evaluating compensation, receiving requests and complaints, and storing records that may constitute evidence in disputes within the periods determined by the legislation; in accordance with Article 5, paragraph 2(e) of the Law; based on the condition that data processing is necessary for the establishment, use, or protection of a right;

 The personal data processed for the purpose of ensuring the security of company operations and leased vehicles, making vehicle malfunction notifications, recording vehicle deliveries and returns, planning and executing customer relationship management processes, following up and conducting legal affairs, conducting information security and audit
processes, planning and executing customer satisfaction activities; in accordance with Article 5, paragraph 2(f) of the Law; based on the condition that data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject; by our company and authorized personnel; your personal data processed for the purpose of offering our company's products and services, sending promotional and marketing-related commercial electronic communications through SMS, telephone, automatic calling machines, electronic mail, and similar communication channels; based on the requirement of "explicit consent" within the scope of Article 5, paragraph 1 of the Law;

2. Method of Collecting Personal Data:

     Your personal data as described above; can be collected and updated through verbal, written, or electronic means; completely or partially automated or non-automated as part of any data recording system; through Saytur Car Rental, Rental Points, Call Center, Website, Social Media Accounts, email, call center, dealers, affiliates, official institutions, banks, and service channels;
3. Transfer of Personal Dat
Your personal data for the purposes mentioned above may be transferred, to the extent permitted by legislation, to supervisory and regulatory authorities, relevant public institutions, professional organizations, and similar institutions, individuals or organizations authorized by legislation, shareholders, group companies and subsidiaries, rental offices, damage repair centers, insurance companies, and support service providers with whom services are received and cooperation is made, as specified in the legislation.

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